Platinum Web Services

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Customer Support


Context Help

If you lose your way inside our hosting Control Panel, the first thing you should do is push the Help button, which is visible on each page. A pop-up window will appear. It includes comprehensive info about all the operations that you can carry out on the page in question. Each context menu opens on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a rich array of instructional video clips describing how to work with our hosting Control Panel. They're shot for those of you who would like to see how things are being done rather than only reading articles. Thus, everyone can swiftly get to know our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you need, take a look at our comprehensive Frequently Asked Questions database, which includes questions asked by real users and offers practical solutions. We regulary update our Frequently Asked Questions database with new Q&A's in order to cover all the innovations and new additions to our hosting platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ database either, you can get in touch with our fantastic team of support engineers available 24/7/365 and eager to help you with any issue. Each support ticket you submit will be replied to in less than 1 hour (the average trouble ticket response time is about twenty minutes), so you will never have to wait a long time to get your question answered.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 253830

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com