A 99.9% Server Uptime
The advantage of creating your own shared web hosting system is that you do not have to worry about compatibility issues – you design a particular set of software tools in such a way as to be compatible with a given set of hardware elements. The result is something way more stable and dependable, as there are less potential chances of failure. We’ve set up our cloud hosting platform using proven hardware elements in addition to a strongly tweaked version of SELinux in order to create an absolutely risk–free home for all your sites.
That’s why, with each of our shared web hosting plans we give you a 99.9% server uptime guarantee. This uptime guarantee is valid for all our datacenters.
A 99.9% Network Uptime
Other than our cloud hosting system, we have also set up our own internal network in all our datacenters. Everything is based on top–notch hardware components provided by Juniper. Moreover, on every single router, we’ve put a firewall with an elaborate set of rules to successfully filter out all fishy requests.
Because of this, in all our datacenters – in our data center in the US, in our data center in the UK, in our data center in FI, in our data center in East Europe as well as in our data center in AU, you will take advantage of a 99.9% network uptime guarantee. And this uptime guarantee is available with all web hosting services in each and every datacenter.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. In case you are unsatisfied with our web hosting services, or if you consider them insufficient, or if you decide that you must have a Linux VPS web hosting rather than a cloud hosting account – you will get a refund, no questions asked.
All domain name registrations are non–refundable, but you will continue to maintain full control of your domain names even when you close your hosting account with us.
24/7 Technical Support
We have conscientiously picked each single member of our 24x7 support team to ensure that we can offer you the best possible tech support that you can possibly get. Each of our support engineers has several years of experience working with hosting accounts behind his back, hence they know what they are doing. What’s more, they’re available to you 24x7x365 – you’ll be able to get in touch with them at any time and they will reply to you as fast as possible.
Their average response time is just 20 minutes, whereas with other web hosting vendors you have to wait for days. Plus, we offer a 1–hour response time guarantee. No matter what happens, your enquiries will be answered within sixty minutes.