Tech Support Channels
A One–Hour Ticket Response Guarantee
All your assistance requests will be dealt with within maximum 60 min after the ticket or e–mail has been received. If your case calls for further assistance from a server administrator, we will direct the ticket or the email to the person on duty, without delay and we will leave a comment to inform you that more time will be needed for arriving at the optimal solution. And if you order our Optional Managed Services package, any of the server administration tasks included there will be carried out whenever you choose.
A Premium Customer Care Service
We’ll be available to you 24x7x365 to answer any enquiries that you may have about our Web Control Panel or any of the applications that we have installed on your behalf on the server. If you also need help handling server administration procedures, you can take a glance at our Optional Managed Services package, which includes backup hard disk storage space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
A User–Friendly Help Area
Our Web Control Panel was pre–installed for every Linux dedicated servers hosting package. Among its characteristics is a very time and effort–saving integrated knowledgebase that will walk you step by step on all the tasks that you can perform. Most help articles in addition video versions which show all the tasks that you can perform in a very illustrative way. You can find the help articles and the video tutorials in the upper right corner of each Web Control Panel section.