Customer Support Channels
A 1–hour Response Guarantee
We provide a 1–hour reply warranty with all of our shared web hosting packages, meaning that each advice inquiry you send will undoubtedly be replied to within sixty minutes maximum. Our support team members are taught to very fast take care of any case and to supply you with well–timed guidance on any problem that you may have.
A Top–quality Support Service
You can contact us 24x7x365 with any problem you possibly have relating to Platinum Web Services’s solutions. We have consultants available constantly to offer instructions when required. You can utilize the ticketing system or post a message at any time, or you can grab the telephone or use the live chat within working hours.
An Intuitive Help Section
Our Control Panel has an extensive knowledge base that is integrated into all areas. In each area, you will find a Help button which will load for you a list of step–by–step courses on how to use a certain feature or complete a specific action. Also, we have prepared tutorial films for you to get a better idea of the Control Panel’s interface.